Returns Are Easy
Enjoy your shopping....

What can I return?
You may return most new, unopened items sold and fulfilled by fancyGearBox within 30 days of receiving them for a full refund.

When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. Please note a 5% restocking fee will be charged on returned products (except damage, deflective items), no return on used products. However; in the event of manufacturing defect, we will gladly exchange it for the identical item or refund the purchase price. Please note shipping cost is non refundable, a receipt from the shipping agent will be provided.

Does fancyGearBox do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item(s) within 30 days of receiving them.

Return Policy & Warranty
At fancyGearBox, our goal is to ensure that you are completely satisfied with your purchase, products are come with factory warranty*. When you receive your package, we ask that you examine it thoroughly, if defective, contact us by phone or by email within10 days of receiving them and these product(s) may be replaced/exchanged/repaired within two weeks of receiving them. Besides, you're entitled to enjoy the INTERNATIONAL WARRANTY at no extra charge (warranty coverage varies, see product's page or email us for details), the Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your "return" *Registered Airmail cost if you are returning an item because of an error on our part (*please return all deflective products within two weeks of receiving them), or we have determined that the product is defective. Please allow us time to receive the product back and get our supplier to replace it. If the product is not available for replacement fancyGearBox may either substitute it with a model of equal value or refund the purchase price (The original Shipping and Handling (S&H) charges are non-refundable and it will be based on the receipt from the shipping agent). If the reason for return is not a result of a FancyGearBox.com error, the cost of return shipping will be paid by the customer. If you choose to ship the item on your own, you'll pay the carrier at the time you ship your return.

fancyGearBox WILL NOT ignore you after we've made a sale! If during the warranty period your product ever lets you down by failing to function through defects in manufacturing or materials used or If you're in doubt as to what constitutes 'defective' product, please email info@fancygearbox.com and we'll help you to identify the problem as quickly as possible.

For your peace of mind the warranty period are also repeated on the invoice enclosed with your purchase. Defective products may be exchanged within 30 days of receiving them and confirmed defective. If you have a defective item that you wish to return for a replacement, simply return the item to our warehouse and we will send you the replacement. Please note that it takes time to process your request.

All defective products must be returned in their original purchase condition, with the invoice, original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. (IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount). Due to the changing nature of our inventory, fancyGearBox cannot accept exchange or refund. This is for your protection so you are assured of getting BRAND NEW, UNUSED products.

You may return most items sold by fancyGearBox (IF you received a damaged, defective, or incorrect item) for a full refund. We'll also pay the return shipping cost* if the return is a result of our error. Please note that we are unable to exchange items.

We cannot accept returns of certain items, including:

  • Any product has been opened (taken out of its plastic wrap).
  • Any item that is not in its original condition, is damaged, or is missing parts.
  • Any item that is gas-powered or contains flammable liquids.
  • Any item that is returned more than two weeks after receiving it.
  • Any product missing the serial / invoice / transaction / mail tracking number.

Packing and Sending Your Return
You can pack and send your return to us in just a few simple steps.

  • Email us, describe the problem and obtain a shipping label, you're only require to ship the item with bubble wrap (without package) via registered airmail. Most of the items we're selling are small and light, so it only costs you a few dollars to ship it back to us for repairing.
  • Pack the items along with the original invoice securely in a box or envelope
  • Affix the shipping label to the outside of the box.
  • Send it back to us via registered airmail and We'll also pay the return shipping cost* if the return is a result of our error. Please note that we are unable to exchange items.

*Warranty Terms and Conditions:
(a) Loss or damage caused by accidental or intentional physical damage, spilled liquids, insect infestation, misuse, abuse, or service costs or damage caused by unauthorized repair personnel.
(b) Replacement costs for lost or consumable parts (knobs, remote control devices, cartridges, drums, batteries, etc.), problems due to improper and/or unauthorized installation or repairs, and cosmetic damage (such as cracked cases and broken hinges) or defects that do not inhibit the proper operation and performance of covered items.
(c) Products provided for public use or rental. Use of a product for these purposes will void the warranty coverage.
(d) Loss or damage to stored data; repairs related to software, computer viruses, display markings caused by video games or computer programs, or computer hardware that is added after the original purchase.
(e) Special, indirect, consequential, or incidental damages.
(f) "No problem found" diagnosis.
(g) Failure resulting from normal wear and tear.
(h) Manufacturer's warranty period and coverage may vary.
(i) Please note all mails are registered. If the pick-up card languished in your mail, and when you didn't come to claim the package within the time limit, the Post Office may returned it to fancyGearBox and the customer is responsible for the cost of re-shipping the package.

* Registered Airmail only, International Courier is at the sender's expense.

* We're sorry, but fancyGearBox is unable to deliver to PO, APO, or FPO boxes. top


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Website: www.fancygearbox.com
E-mail: info@fancygearbox.com